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PAYMENT TERMS

We request a deposit of 30% after you received the invoice for your booking. We will use the deposit to secure your bookings. The full amount should be paid at latest 4 weeks prior to travel dates. After receiving full payment, we will send you your travel documents and vouchers. You can also pay the full amount directly.

At sharp price fluctuations (Euro/ US Dollar/ Kenyan Shilling) we have to adjust your invoice 6 weeks before travel dates.

Payment Options

Please note: Only make payments in the same currency as invoiced.

USD INVOICES

Payments via bank transaction

JPR Safari Camp as beneficiary will not bear any bank charges. All charges of sending and receiving banks have to be paid by the remitter.
Please indicate the invoice number at your transaction. You will get a confirmation as soon as we receive the payments.

Our USD bank account:
JPR Safari Camp Kenya Ltd
P.O.BOX 1141, 00621 Village Market Nairobi

Bank: NCBA Bank Kenya PLC
P.O Box 30437 00100 GPO, Nairobi
Account No: 6618010025
Swift Code: CBAFKENX
Bank Code: 07
Branch Code: 007

Payments via credit card

JPR Safari Camps offers invoice payments via credit card either in our offices by using the physical card or on request online.
Please note: the payment of park fees via credit card attracts a 3,5% surcharge.

KES INVOICES

Payments via bank transaction

Phoenix Safaris as beneficiary will not bear any bank charges. All charges of sending and receiving banks have to be paid by the remitter.
Please indicate the invoice number at your transaction. You will get a confirmation as soon as we receive the payments.

Our KES bank account:
JPR Safari Camp Kenya Ltd
P.O.BOX 1141, 00621 Village Market Nairobi

Bank: NCBA Bank Kenya PLC
P.O Box 30437 00100 GPO, Nairobi
Account No: 6618010017
Swift Code: CBAFKENX
Bank Code: 07
Branch Code: 007

Payments via M-PESA

Please follow below instructions to pay your invoice via M –PESA:

  • Choose “Lip ana M -PESA” from your phones MPESA menu and use “Pay Bill”
    • Business no: 7165955
    • Account no: your invoice number
  • Fill in the amount (per transaction you can pay a maximum of 140,000 KES)
  • Please send us the M-Pesa transaction number via e-mail

Payments via credit card

Phoenix Safaris offers invoice payments via credit card either in our offices by using the physical card or on request online.
Please note: the payment of park fees via credit card attracts a 3,5% surcharge.

EUR INVOICES

Payments via bank transaction

Phoenix Safaris as beneficiary will not bear any bank charges. All charges of sending and receiving banks have to be paid by the remitter.
Please indicate the invoice number at your transaction. You will get a confirmation as soon as we receive the payments.

Our EUR bank account:
JPR Safari Camp Kenya Ltd
P.O.BOX 1141, 00621 Village Market Nairobi

Bank: NCBA Bank Kenya PLC
P.O Box 30437 00100 GPO, Nairobi
Account No: 6618010038
Swift Code: CBAFKENX
Bank Code: 07
Branch Code: 007

CANCELLATION AND REFUND

For cancellation or rebooking the conditions of the respective suppliers booked by you will take place.
The following can be used as a guideline for cancellation or rebooking:

  • For accommodation/safari packages cancelled or reduced in number between 60 and 31 days prior to the date of travel, 30% of applicable rate per cancelled bed/service will apply
  • For accommodation/safari packages cancelled or reduced in number between 30 days and 21 days prior to the date of travel, 50% of applicable rate per cancelled bed/service per night will apply
  • In case of cancellation within 20 days prior to the date of travel or in case of no-show, 100% of the value of booking will be charged

Phoenix Safaris reserves the right to make last minute changes in your travel itinerary if local circumstances require this.

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